At Immediate Theatre we are committed to safeguarding and preserving your privacy.
Please read this policy to learn more about how we collect, store, use and disclose information about you when you interact with us. Our policy explains what happens to any personal data that you provide to us or that we collect from you when you access our services, use our website, communicate with us electronically or contact us in any manner.
What Information Do We Collect?
Information You Provide To Us:
You may give us information about yourself by filling in forms on our website immediate-theatre.com, or by corresponding with us by phone, email or otherwise. When you use our website we collect the personal information that you provide to us, by filling in forms, for example your name, your email address, your telephone number, as well as any other contact or other information you choose to provide us in connection with the delivery of services. If you register, or express interest in, a young person attending our Youth Theatre groups we will collect the personal information that you provide to us, for example information about the young person including their name, date of birth, school they attend, and any additional needs they may have.
Information We Automatically Collect:
When you use our website we may collect and process certain information related to your visit to our website and the resources you access such as your device’s IP address, referring website, what pages your devices visited, and at what time. This helps us to improve our services and collect statistical information about the use of our website.
Our cookies record things like whether you are currently logged into your website account, to ensure you’re given the right access on each page. They make sure the display settings you’ve selected before (for example, preferred language) – or the settings associated with your account permissions – are activated correctly. We also use third-party cookies to track how our websites are used, as well as to carry out our advertising and marketing activities.
Information collected via cookies will not identify you personally. It is statistical data about our visitors and their use of our site and does not identify any personal details whatsoever.
We may collect sensitive personal information about you including information about your racial or ethnic origin and offences or alleged offences committed by you. We generally only collect this kind of information on a voluntary basis and after having obtained your explicit consent to do so, or where it is necessary to do so to comply with legal requirements (including for employment law purposes and to carry out our obligations arising from any contracts entered into between you and us).
How Do We Use The Information?
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
- To safeguard the participants, young people and customers who use our services;
- To set up and maintain our contact and management systems;
- To provide and operate our services;
- To manage our participants’ and customers’ use of our services;
- To investigate and prevent fraudulent activities and other illegal activities;
- For any other purposes about which we notify customers, users and participants.
We use the information we collect via our website:
- For administration and reporting purposes including (but not limited to) statistical analysis and testing;
- To improve our website to ensure that content is presented in the most effective manner for you and for your device;
- To analyse use of our website for monitoring and marketing purposes;
- To provide you with information requested from us, relating to our services or activities;
- As part of our efforts to keep our website safe and secure.
We may also use the information you send to us via our website and/or services, to communicate with you via email and other means regarding events, activities and services we think may be of interest to you, or to send you our newsletter. You will always be able to opt-out of such communications at any time. Each email we send you offers you the opportunity to amend your preferences, or you can ask us to do this, by emailing firstname.lastname@example.org.
We will only contact you or allow third parties to contact you when you have provided consent and only by those means you provided consent for. If you would like to revise the information provided to us at any time, or feel what we currently have on record is incorrect, you may update the information by emailing email@example.com
Third Party Providers
Newsletters: We may use a third party provider, Mailchimp, to deliver e-newsletters and email communications. We may gather statistics around email opening to help us monitor and improve our communications. For more information, please see Mailchimp’s privacy notice (https://mailchimp.com/legal/privacy).
Instant Messaging: We use a third party provider, WhatsApp, to facilitate instant messaging. For more information, please see WhatsApp’s privacy notice (https://www.whatsapp.com/privacy)
Web Analytics: we use a third party provider, Google Analytics, to analyse our web traffic. For more information, please see Google’s privacy notice (https://policies.google.com/privacy).
Surveys: we use a third party provider, Upshot, to gather information from participants, users, customers and employees. For more information, please see Upshot’s privacy notice (https://www.upshot.org.uk/privacy-statement).
How Do We Share And Disclose The Information To Third Parties?
We do not sell or share your Personal Information to anyone without your explicit consent. Under certain circumstances we may be required to disclose your Personal Information in response to valid requests by public authorities such as the Police or security services.
“Legitimate Interests” means the interest of our company in conducting and managing our business to enable us to give you the best services and the best and most secure experience. For example, we have an interest in making sure what we send is relevant for you, so we may process your information to send you marketing tailored to your interests. It can also apply to processing that is in your interests. For example, we may process your information to protect you against fraud and to ensure our websites and systems are secure.
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
If you have any concerns you have the right to object to processing your personal information that is based on our legitimate interests.
Is Personal Information About Me Secure?
We use appropriate technical, organisational and administrative security measures to protect any information we hold from loss, misuse, unauthorised access, disclosure, alteration and destruction. We will ensure that any third parties we use for processing your personal information do the same. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
We do not keep your information for longer than necessary .
What Choices Do I Have?
You can always opt not to disclose information to us, however, some information may be needed to register with us, take advantage of our services and participate in our events. You can opt-out of receiving promotional or marketing communications from us at any time by using the unsubscribe link in the email communication we send or contacting firstname.lastname@example.org.
(This address will change as we are currently moving offices)
Immediate Theatre is a Registered Charity (No. 1061522) and Registered Company (No. 3272271).
What If I Have A Complaint?
Data protection regulations give you clear rights over how your data is used by us. You can find out more detail about your rights by visiting the Information Commissioner’s Office website’s section on individual rights.
You also have the right to report concerns or complain about our handling of your data to the Information Commissioner’s Office. To do this, contact the Information Commissioner’s Office which oversees data protection law – www.ico.org.uk/concerns.